We want you to be confident in your theological education. Our policy is designed to be fair to students while ensuring the sustainability of our affordable model.
2.1 14-Day Money-Back Guarantee
If you are a new subscriber, you may request a full refund of your initial subscription payment within fourteen (14) days of the transaction date if you are not satisfied with the content.
- How to Request: Please contact our support team at [email protected] or use the Paddle.net consumer support portal.
- Eligibility: This guarantee applies to your first month’s payment only.
2.2 No Refunds After 14 Days
After the initial 14-day window, ALL SALES ARE FINAL. We do not offer refunds for partial months, unused services, or for “forgotten” active subscriptions. It is your responsibility to cancel your subscription if you no longer wish to use the service.
2.3 EU/UK Right of Withdrawal
For customers in the European Union or United Kingdom: You have a statutory right to withdraw from this contract within 14 days. However, by accessing, downloading, or streaming digital course content immediately upon purchase, you acknowledge that you consent to immediate performance of the contract and waive your right of withdrawal once the digital content has been accessed.